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Frequently Asked Questions:


  1. Can I, as a consumer, buy your products direct from you?


  2. Does Planetary Herbals have vegetarian products and if so which ones are they?


  3. I have allergies to various things and would like to know how to find out if your products are hypoallergenic?


  4. How do you determine the "suggested use," "recommended dose," or "serving size," that are on the labels of your products?


  5. Where do the ingredients for your products come from?


  6. I am currently taking one of your dietary supplements. Can this item be mixed with other supplements?


  7. Is it safe for me to take your dietary supplements if I have a specific medical problem?


  8. How do I find out the ingredients for a particular product?


  9. What is your return policy?


  10. How can I find out more information about your products?



  1. Can I, as a consumer, buy your products direct from you?

  2. Planetary Herbals products are available only through your local retailer or from internet health and dietary supplement online stores. Through our website store locator, you can find the location of a store nearest you that carries the products you seek.




  1. Does Planetary Herbals have vegetarian products and if so which ones are they?

  2. Products that are for vegetarians have descriptions on the label that identify the specific product as vegetarian. If the label does not specify vegetarian, then the product may contain ingredients unsuitable for those specifically adhering to a vegetarian diet.




  1. I have allergies to various things and would like to know how to find out if your products are hypoallergenic?

  2. We declare the presence of any of the major food allergens. We also frequently describe on the label the specific components that the product does not contain to help you make a personal assessment of the suitability of the product for your specific allergic condition. Please check the label regularly, as some formulas change, as do allergens. You should always check with your healthcare professional before taking any dietary supplement if you have any health concerns.




  1. How do you determine the "suggested use," "recommended dose," or "serving size," that are on the labels of your products?

  2. Each product is researched carefully by our product development and research team to determine the amount of product to be used that is both safe and effective. It is always important to read the label of the product in detail to clearly identify important usage information. If you have a specific dose or serving size concern, you should always check with your healthcare professional prior to utilizing any dietary supplement.




  1. Where do the ingredients for your products come from?

  2. Our ingredients come from a variety of sources that are located all over the world and they must meet our strict requirements. Ingredients are sampled and inspected for both purity and potency. The specific locations or sources of our raw materials are proprietary to our business as many competitors attempt to reproduce our formulations.




  1. I am currently taking one of your dietary supplements. Can this item be mixed with other supplements?

  2. In many cases, though it varies for each individual's health needs, supplements can be combined. Of course, you should always read the labels of all the products you are considering to see if any contra-indications exist. We highly recommend that you take personal responsibility for informing yourself to tailor your nutritional program to meet your own health goals. If you have a health question not clearly answered on the labels, consult with your healthcare professional.




  1. Is it safe for me to take your dietary supplements if I have a specific medical problem?

  2. We are in this business because we care about people's health. Anyone with a medical condition that has a concern about using a supplement product should always consult with their healthcare professional.




  1. How do I find out the ingredients for a particular product?

  2. Our website can give you a general idea of the profile for any product. What you see on the shelf of your retailer may differ slightly from our website. This reflects our continuous improvement process. Our product ingredients are listed on the label of every product we produce. Many of our products are formulations of many ingredients that research has shown may facilitate the performance of the blend.




  1. What is your return policy?

  2. All our products are backed by a 100% satisfaction guarantee. If you ever have a quality concern about your product, you must return it to the store where it was purchased. In most cases, the store will provide you with a replacement product or a store credit for your purchase. In the rare cases where a problem with the product may exist, we also work directly with the retail stores to resolve issues.




  1. How can I find out more information about your products?

  2. Contact Customer Service at
    cspl@thresholdent.com or contact your local retailer.





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